Refund Policy

At Multi Marts, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a refund or exchange under certain conditions, as outlined below.

We accept returns for most physical products within [7/14/30] days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. To initiate a return, please contact us at [your@email.com] with your order number and reason for return. Once your return is approved, we will provide instructions on how to send the item back. Customers are responsible for return shipping costs unless the product is damaged, defective, or sent in error.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Please note that certain types of products are non-refundable, including:

• Perishable goods (e.g. food, flowers)

• Personal care items (e.g. cosmetics, underwear)

• Custom or made-to-order items

• Gift cards

• Digital products (e.g. eBooks, downloads), unless faulty

If your item arrived damaged or defective, please contact us within [48–72 hours] of delivery with a photo of the item and packaging. We will do our best to resolve the issue quickly, either by sending a replacement or issuing a refund.

We reserve the right to deny refunds if the returned item does not meet our return policy conditions.